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Returns & Exchange

Return & Exchange Policy - Limited Exclusive Pricing & Promotional Sale Events

Items purchased during Limited Exclusive Pricing, any promotional SALE periods, or other promotional events are not eligible for return, exchange, size swap, or refund.

Orders placed under Limited Exclusive Pricing, promotional event or any SALE period cannot be modified or cancelled once confirmed.

Regular return and exchange policies as listed below this section will resume once the applicable Exclusive Pricing or SALE period concludes.

By completing a purchase during any Limited Exclusive Pricing, promotional event or SALE event, you acknowledge and agree to the above terms.

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Return Policy

We allow returns only in the form of exchanges.

Exchange Policy

We have a 5-day exchange policy, which means you have 5 days after receiving your product to request a size exchange. 

To be eligible for an exchange, your product(s) must satisfy the conditions mentioned below:

  •  The product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging in a saleable condition.
  • The product has not been been washed and there is no foul odour, perfume, stains or tears on the product.

Our team may require photos to ensure that the product is in the above stated condition to initiate the exchange and we request your co-operation to process the request smoothly. The product exchanged shall be the same product originally ordered by the customer. Exchange can be processed only once.

To start an exchange, you can contact us at support@neurban.com.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

After the products have been picked up, they undergo quality checks. We reserve the right to reject the exchange if it does not strictly satisfy the aforementioned conditions. 

You can always contact us for any return question at support@neurban.com. 

Refund Policy

We do not have a refund policy.